Many businesses are experimenting with artificial intelligence but lack an understanding of the use cases that deliver real business value.
That’s according to a new study from digital transformation firm Mindtree, which surveyed 650 global IT leaders on their use of AI in the workplace.
It found that 85% of organizations have implemented a data strategy and 77% have invested in some AI-related technologies, with only 31% achieving a return on investment.
The research shows that businesses can do more to gain increased value from their investments, although they need to focus on use cases that drive ROI.
Suman Nambiar, head of strategy, partners and offering for digital at Mindtree, said: “Artificial Intelligence (AI) is transforming the way businesses across the world are operating, for instance, helping them deliver much more personalized experiences and services to their customers.
“AI is delivering measurable business benefits to enterprises which experiment using agile, fast, value-driven innovation models, which can then be rolled out for wider use. But there is room for improvement.”
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